VÖR - Terms and Conditions

Last Updated: November 16, 2025

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1. Introduction

Welcome to VÖR ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of the VÖR mobile application and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service.

2. Definitions

  • "Customer" means a user who posts job requests for home services.
  • "Provider" or "Service Provider" means a professional who offers home services through our platform.
  • "Job" means a service request posted by a Customer.
  • "Platform" means the VÖR mobile application and associated services.
  • "Success Fee" means the commission charged to Providers for completed jobs.

3. Eligibility

To use our Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Provide accurate and complete registration information
  • Comply with all applicable laws and regulations

4. Account Registration

4.1 Account Creation

  • Customers may record and submit job requests before creating an account
  • Providers must create an account before accepting jobs
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to notify us immediately of any unauthorized use of your account

4.2 Account Information

You agree to:

  • Provide accurate, current, and complete information
  • Update your information to maintain its accuracy
  • Not impersonate any person or entity
  • Not create multiple accounts for fraudulent purposes

5. How VÖR Works

5.1 For Customers

  1. Job Posting: Record a video describing your home service need
  2. AI Estimation: Our AI analyzes your video and provides an estimated price and time
  3. Provider Matching: We match you with qualified Service Providers
  4. Selection: Choose your preferred Provider from available matches
  5. Service Delivery: Provider completes the job
  6. Payment: Pay the Provider directly using your agreed method
  7. Rating: Rate and review the Provider's service

5.2 For Providers

  1. Invitation: Receive job notifications via SMS/email
  2. Review: View AI-generated estimates and job details
  3. Estimate Adjustment: Accept or modify the estimate before sending to Customer
  4. Acceptance: Customer approves your estimate
  5. Service Delivery: Complete the job as agreed
  6. Payment: Receive payment directly from Customer
  7. Success Fee: Pay VÖR's commission for the completed job

6. Services and Limitations

6.1 VÖR is a Marketplace

VÖR operates as a marketplace platform connecting Customers and Providers. We:

  • Do NOT employ Service Providers
  • Do NOT perform home services ourselves
  • Do NOT guarantee the quality, safety, or legality of services
  • Do NOT process payments between Customers and Providers
  • Are NOT responsible for disputes between users

6.2 AI Estimates

  • AI-generated estimates are for informational purposes only
  • Estimates are not binding quotes
  • Actual costs may vary based on Provider assessment
  • Providers may adjust estimates before Customer acceptance

6.3 Location Data

  • We collect postcode/zip code for provider matching
  • Full addresses are only shared after job acceptance
  • Location data is used to connect you with nearby Providers

7. Payments and Fees

7.1 Customer Payments

  • Customers pay Providers directly
  • Payment method is agreed between Customer and Provider
  • VÖR does NOT process Customer-to-Provider payments
  • VÖR is NOT responsible for payment disputes

7.2 Provider Success Fee

  • Providers pay VÖR a Success Fee for completed jobs
  • Success Fee is calculated as a percentage of the job value
  • VÖR will invoice Providers via Stripe
  • Payment terms are specified in Provider agreements
  • Failure to pay Success Fees may result in account suspension

7.3 No Refunds from VÖR

  • VÖR does not offer refunds for Success Fees on completed jobs
  • Disputes about service quality are between Customer and Provider

8. User Responsibilities

8.1 Customer Responsibilities

  • Provide accurate job descriptions
  • Be available for Provider communication
  • Pay Providers as agreed
  • Treat Providers with respect
  • Provide honest ratings and reviews

8.2 Provider Responsibilities

  • Possess necessary licenses, insurance, and qualifications
  • Complete jobs professionally and safely
  • Communicate clearly with Customers
  • Honor agreed prices and timelines
  • Pay Success Fees promptly
  • Maintain accurate availability status

9. Prohibited Conduct

You may NOT:

  • Use the Service for illegal purposes
  • Harass, abuse, or harm other users
  • Post false or misleading information
  • Attempt to circumvent the platform to avoid fees
  • Use automated systems to access the Service
  • Share account credentials with others
  • Discriminate based on protected characteristics
  • Manipulate ratings or reviews
  • Solicit users for other platforms or services

10. Content and Intellectual Property

10.1 User Content

  • You retain ownership of content you submit (videos, photos, reviews)
  • You grant VÖR a worldwide, non-exclusive license to use your content for platform operations
  • You represent that you have rights to all content you submit
  • VÖR may remove content that violates these Terms

10.2 VÖR Intellectual Property

  • VÖR owns all rights to the platform, including logos, designs, and software
  • You may not copy, modify, or distribute VÖR's intellectual property
  • "VÖR" and associated marks are our trademarks

11. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you consent to our Privacy Policy.

12. Ratings and Reviews

  • Ratings and reviews must be honest and based on actual experiences
  • We may remove reviews that violate our policies
  • Reviews are opinions of individual users, not VÖR
  • We do not verify the accuracy of reviews

13. Termination

13.1 By You

You may terminate your account at any time by contacting us.

13.2 By VÖR

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Provide false information
  • Fail to pay Success Fees (Providers)
  • Receive consistent negative ratings

13.3 Effect of Termination

  • You remain liable for unpaid Success Fees
  • We may retain data as required by law
  • Termination does not affect completed transactions

14. Disclaimers

14.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. VÖR DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14.2 No Guarantee

We do not guarantee:

  • Availability of Providers
  • Quality of services
  • Accuracy of AI estimates
  • Uninterrupted platform access
  • Error-free operation

14.3 Third-Party Services

We are not responsible for third-party services (payment processors, mapping services, etc.) integrated into our platform.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • VÖR'S LIABILITY IS LIMITED TO THE AMOUNT OF SUCCESS FEES PAID BY YOU IN THE PAST 12 MONTHS
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • WE ARE NOT LIABLE FOR DAMAGES ARISING FROM SERVICE QUALITY, PAYMENT DISPUTES, OR USER CONDUCT
  • WE ARE NOT LIABLE FOR LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES

16. Indemnification

You agree to indemnify and hold VÖR harmless from claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Services provided or received through the platform

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of Norway, without regard to conflict of law principles.

17.2 Arbitration

Disputes will be resolved through binding arbitration in Oslo, Norway, except where prohibited by law.

17.3 User Disputes

Disputes between Customers and Providers must be resolved directly between the parties. VÖR may provide information but is not obligated to mediate.

18. Changes to Terms

We may modify these Terms at any time. Changes are effective when posted. Continued use after changes constitutes acceptance. Material changes will be notified via email or in-app notification.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VÖR.

19.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

19.3 No Waiver

Failure to enforce any right does not constitute a waiver of that right.

19.4 Assignment

You may not assign these Terms. VÖR may assign them without restriction.

19.5 Force Majeure

We are not liable for failures beyond our reasonable control.

20. Contact Us

For questions about these Terms:

VÖR
Email: support@vor.rocks
Website: https://www.vor.rocks

By using VÖR, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.